Refund policy

Refund Policy

Last Updated: October 2, 2026

We want you to be happy with your purchase. If something is not right, this policy explains how returns, refunds, and cancellations work.

1. Returns

You may request a return within 30 days of delivery.

To be eligible, the item must be:
- Unused and in its original condition
- In its original packaging, with all parts and accessories included

Please contact us at support@pawtix.shop before sending anything back. We will confirm your return and give you a return number (RMA) and the return address. Items sent back without a return number may not be accepted.

2. Items We Cannot Accept for Return

For hygiene and safety reasons, we cannot accept returns on:
- Opened or used dog training pads and pet diapers
- Grooming tools, brushes, or feeding items that show signs of use (for example, hair, food, or stains)
- Gift cards

Items that arrive damaged, defective, or incorrect are always eligible (see Section 4).

3. Return Shipping

If you are returning an item because you changed your mind or it did not meet your expectations, you are responsible for return shipping costs. Original shipping fees are non-refundable.

If you received a damaged, defective, or incorrect item, we will pay for return shipping or arrange a replacement or refund without requiring a return, at our option.

We recommend using a trackable shipping service and keeping your tracking number. We cannot guarantee that we will receive your returned item.

Return address: 1800 S. Archibald Ave., DOCK 1-10, Ontario, CA 91761, United States

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us at support@pawtix.shop within 48 hours of delivery and include:
- Your order number
- Clear photos of the item and the packaging

We will review your request and offer a replacement or a refund.

5. Refunds

After we receive and inspect your return, we will email you to confirm the result.
- Approved refunds are issued to your original payment method within 10 business days.
- Your bank or card issuer may need additional time to show the refund.
- Sale and discounted items are eligible for return under the same rules as regular-priced items.

6. Exchanges

If you want a different color, size, or item, please return the original item and place a new order.

7. Order Cancellations

You may request to cancel an order by emailing support@pawtix.shop with your order number. We can cancel orders that have not yet shipped. Once an order has shipped, it cannot be cancelled, but you may return it under this policy.

8. Late or Missing Refunds

If you have not received your refund after the time stated above:
1. Check your bank account again.
2. Contact your card issuer.
3. Contact us at support@pawtix.shop.

9. Contact Us

Email: support@pawtix.shop
Phone: +13322483264

Address: 1800 S. Archibald Ave., Dock 1–10, Ontario, CA 91761, USA