Shipping policy
Shipping Policy
Last Updated: October 1, 2026
Thank you for shopping with Pawtix! We want your shipping experience to be clear and straightforward. This policy explains how we process, ship, and deliver your orders.
1. Shipping Locations
We currently ship to addresses within the 50 United States. We do not ship to U.S. territories or APO/FPO addresses, and we do not offer international shipping at this time.
2. Order Fulfillment
Our products are fulfilled through our supplier and fulfillment partners. Depending on the item, your order may ship from a warehouse located outside the United States. Estimated delivery times shown below already account for this.
3. Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).
- Orders placed on weekends or holidays are processed on the next business day.
- Once your order ships, you will receive a confirmation email with tracking information.
- During holidays, promotions, or periods of high order volume, processing may take longer.
4. Shipping Cost and Delivery Time
Shipping cost: $4.99 flat rate per order.
Estimated delivery time after your order ships: 8–12 business days.
Estimated total time from order to delivery: 9–15 business days.
These are estimates, not guarantees. Delivery may be affected by your location, carrier service, weather, holidays, or customs processing.
5. Order Tracking
After your order ships, we will email you a tracking number so you can follow your package. Tracking updates can take 2–3 days to appear after shipment.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@pawtix.shop.
6. Delivery Delays
Occasional delays can occur due to severe weather, carrier delays, holidays, high shipping volume, or incorrect shipping information. If your package is late, please check your tracking first. If you still need help, contact us and we will assist you.
7. Incorrect or Incomplete Address
Please review your shipping address carefully before completing your purchase. Pawtix is not responsible for delays or failed deliveries caused by an incorrect or incomplete address, apartment or unit number, or ZIP code.
If you notice an error after ordering, contact us as soon as possible. We will try to update the address, but we cannot guarantee changes once an order has been processed or shipped.
8. Lost or Missing Packages
If your tracking shows "delivered" but you cannot find your package:
1. Check around your delivery location.
2. Ask household members or neighbors.
3. Contact the shipping carrier using your tracking number.
4. If you still cannot find it, contact us at support@pawtix.shop and we will help resolve it.
9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged product
- Photos of the shipping package
We will review your request and offer a replacement or refund where appropriate.
10. Split Shipments
Items from the same order may ship separately depending on supplier availability. If this happens, you may receive separate tracking numbers. You will not be charged extra shipping for split shipments.
11. Contact Us
Questions about your order or shipping?
pawtix
support@pawtix.shop
1800 S, Archibald Ave, DOCK 1-10, Ontario, CA 91761
+1332248326
Our team aims to respond within 24–48 business hours.
Thank you for choosing Pawtix!